Toni Innes, ACS, CSPO
Toni has over 25 years of global experience of driving value through delivering technology solutions, process redesign and process integration. A natural analytic, Toni has supported clients in various capacities such as Business Analyst, Product Owner, Subject Matter Expert, Project Manager as well as Product and Portfolio Management.
Well versed in both Agile and Waterfall methodologies. Toni’s multi-company and country experiences allows her to quickly develop relationships with people at all levels within an organization. She is a performance driven and hardworking professional who is able to adapt to various situations.
Toni excels as understanding the need for change driven by mergers and IT initiatives and works effectively with the business leaders to design and implement the required change.
- Reduction in administrative staff headcount by 20% through system and process improvements
- Reduced work backlogs to zero
- Increased sales of key product components through training
- Reduced commission processing time by 50%, introduced new commission statements and launched online access portal for agents
- Co-developed industry leading market research report in key new distribution channel and lead report team for 7 years
- Co-developed industry syndicated operations research report driving strategic competitive insights for clients
Delivered multiple systems implementations on time and under budget